Norton Park Hotel, Spa & Manor House - Winchester

The room was clean, quiet and comfortable. The bathroom was small but clean. Breakfast was plentiful and delicious. All staff were really kind and welcoming. The location was perfect for a peaceful getaway and the spa was excellent.

We very much enjoyed our stay, very comfortable, very good facilities, very beautiful site. We enjoyed using the swimming pool, car park well laid out. Excellent breakfast. Staff were excellent a particular thanks to Simon King ( I think I have his correct name ) at the front desk who moved us to a different room on the second day. The first room no 217 was noisy, it may have been the ventilation system which may have had a fault, or possibly from the spa facility, Whatever it was rattled quite loudly all night. The second room just along the corridor was perfect. Thank you for a very enjoyable stay.

The hotel was in a good location as long as you drive. Our room was quiet (as I'd requested) and was next to the Spa so ideally located. The staff were all helpful and cheerful and a minor issue we had with the tv in the room was resolved promptly within 15 minutes. The hotel and facilities were clean and the spa was available at a good range of hours. Plenty of parking and a 15/20 minute drive into Winchester and 2 miles to the nearest petrol station, shop and pub. We didn't eat in the hotel but the Coach and Horses pub is 2 miles down the road and does a range of very good food in large portions.

The customer service prior to our stay was 10/10. As it was NYE there were different adjustments and I was aware of them beforehand. The surroundings of the complex were amazingly well cared for from the gardens to the different areas of the hotel. The health and spa facilities were okay, although I was expecting a bit more, considering the capacity of the hotel, but we were lucky and it wasn't too crowdy. A jacuzzi would have made the spa 10/10. Really liked the lockers where I didn't need to bring my own lock or pay for it. Never seen them before. I stayed in the manor house. It was stunning! The decorations, how well cared is everything and our room. Just what we wanted to end and start the year. There was a party in the main building and I couldn't hear a thing! Our views to the lake, made it more special. There is also parking space closer to the manor house which is quite convenient if you carry heavy luggage. Breakfast the next day was 10/10. There was lots of staff around and they were very attentive. It was buffet. Continental and Cooked breakfast. Different options for allergies and intolerances too. All good brands and very well presented, tidy and organised. Plenty of coffee machine to avoid queues and plenty of room to choose where to seat.

My dinner was exceptional - the chicken breast and mushroom rissotto is the best I've ever had and Ive travelled. Everything was delicious and perfect including the service. Breakfast was generous and varied - I really enjoyed it. Again, the staff were superb - especially as I was on crutches. There was a mix up with the room but reception fixed this issue quickly and my room was comfortable and immaculate. The staff couldn't do enough for me. The outdoor bar was lovely and helped me chill out. The pool was beautiful. I accidentally left my mediation behind and once I contacted them they sent it back to me in a timely manner.